Bridging the Gap Between Sales and Support Teams with DISC

Do your office and delivery teams meticulously follow rules, getting frustrated when the sales team overlooks important details? Meanwhile, do the sales team members focus on closing the sale, unaware of how cutting corners impacts the rest of the team?

As a certified DISC Practitioner, I can help you bring clarity and harmony to these situations. But what exactly is DISC? DISC is a behavioral assessment tool that categorizes individuals into four personality types: Dominance (D), Influence (I), Steadiness (S), and Compliance (C). These categories reveal how people naturally communicate, make decisions, and handle challenges.

In last week’s newsletter, we talked about how DISC can revolutionize your hiring process and team building for sales. This week, we’re focusing on how DISC can improve internal team dynamics, smoothing out tension between departments. Want to understand your own DISC style? You can take a preliminary assessment here.

By understanding the predictable behaviors associated with each DISC style, your team members will gain insight into their own tendencies—and how they can better collaborate with colleagues who may have different approaches. DISC doesn’t excuse behavior; instead, it creates awareness that leads to more effective communication and reduced friction.

The result? A more harmonious workplace where every team member, regardless of their role, communicates and collaborates effectively. It helps office, support, and sales teams appreciate the differences in how each group operates, improving workflow and reducing misunderstandings.

If you’re interested in a deeper DISC assessment for your team or leadership, I offer comprehensive assessments along with coaching to help you implement these strategies. DISC creates a common language, promoting understanding and building stronger connections between departments. It’s a powerful tool that could transform the way your teams work together. It’s worth exploring, isn’t it?

oxo,
Jody