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Handling Challenging Customers? DISC Insights Can Help You Connect Better!
Does everyone in your organization communicate with customers? Do you have customers that some team members consider ‘difficult’? It’s not uncommon for customers to seem challenging, but understanding how different DISC styles react under pressure can make all the difference.
As a certified DISC Practitioner, I can help you unlock insights into how each personality type behaves under stress. Knowing this can help prevent judgment, reduce resistance, and diffuse tension in a way that truly reson…
Bridging the Gap Between Sales and Support Teams with DISC
Do your office and delivery teams meticulously follow rules, getting frustrated when the sales team overlooks important details? Meanwhile, do the sales team members focus on closing the sale, unaware of how cutting corners impacts the rest of the team?
As a certified DISC Practitioner, I can help you bring clarity and harmony to these situations. But what exactly is DISC? DISC is a behavioral assessment tool that categorizes individuals into four personality types: Dominance (D), Influence (I)…
Sell it or Schedule it: Your Operating System
Let me explain by asking a few questions…
Sell it or Schedule it: Train it and Coach it.
How will you structure your observations on the floor to wa…
Sell it or Schedule it: Know it and Demonstrate it.
Part 19 of 20: HubSpot Sales Statistics…With Secret Sauce Added
It’s not a new sales enablement statistic, but it’s just as true today as it was in the past. It’s cheaper to keep your current customers happy than to spend time finding new ones.
Salespeople
Is follow up a scheduled part of your weekly sales actions? Do you ask ‘What’s next?’ with each sales opportunity that closes? Like asking for referrals, staying connected with current clients is low hanging fruit (I dislike that phr…
Part 18 of 20: HubSpot Sales Statistics…With Secret Sauce Added
New salespeople need time to learn and gain confidence. Speed up this timeline by investing in sales enablement strategies, pairing new reps with seasoned team members, and using online training.
Salespeople
As a new salesperson, do you have a strategy and timeline for learning? Is practice part of your strategy? Do you OWN your learning engagement and information or do you rely on your manager to bring it to you? I invite you to m…
Part 4 of 20: HubSpot Sales Statistics…With Secret Sauce Added
It’s hard to break through when you’re an unknown sender. Make sure prospects are getting your messages with interesting and engaging email content, and make sure to follow up.
The salespeople who see themselves as sales and marketing experts, build a different strategy for goal achievement. Customer/client development includes steady, continuous communication and email is just one of the formats to do that.
For Salespeopl…
Managing a Sales Team
Although my sales process “Sell it or Schedule it” is designed for salespeople, they are not completely responsible for executing it to mastery. The inclusion of their sales manager is critical to the implementation and ownership of this process.
I just finished a 90-day sales management coaching agreement with Sherry Kollar of Furniture Warehouse Design Gallery (FWDG) in Beaufort, South Carolina. Our engagement was for HER training and …
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