Retail

Feb 26, 2019 11:00am

By Verve Creative Solutions

Under #closeratio, #JodySays, Achieve, Action plan, Build Habits, challenges, Closing, Goals, Interactions, Retail, sales, Sales Managers, showroom, Sketch, Sketch the space, sketching, Small businesses, solutions, strategy, success, Systems & Uncategorized

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High Impact Actions

For sales leaders, everywhere

Many retailers use statistics to measure performance and results, and there are some constants that all retailers measure: Traffic, close ratio, average sale. All are measurable, all matter, and all have specific actions to increase them.

There are retailers who add another statistic – sales per guest/dollars per opportunity/performance index. Whatever you call it, they all measure the same thing: Total revenue divided by total traffic. It is a combination of close…

Ask Questions vs. Just Answer Them

For sales professionals, everywhere.

When I roleplay/practice with salespeople and play the part of the salesperson as a way of demonstrating the behavior I want them to follow, I am very conscious of my intention and behavior in the interaction: I am focused on what they are saying, use voice and body match, listen deeply and reframe their words and recreate their emotion, and ask more questions in response to what they say. These are all teachable actions and they all require repeated practic…

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Retail

High Impact Actions

Ask Questions vs. Just Answer Them

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